Find answers to commonly asked questions related to subscriptions below. Still need help? Open a support ticket and let our team sort it out for you.
If your trial subscription has not yet expired, follow these steps to upgrade into a paid plan:
Follow these steps to convert to a paid plan when your trial subscription has already expired:
The “invalid subscription key” error occurs when a subscription has expired or been suspended. To confirm your subscription status, perform the following steps:
If you subscription has expired, follow the instructions in the My trial has expired or is about to expire topic on this page.
If you are a Power Platform user, it is possible that you have two subscriptions – one to the free PowerTools Community Edition and another to a PowerTools Professional Edition trial. Each subscription has a unique key and it is easy to mix them up within the same Power Platform environment. Since the Community Edition offers fewer features than the Professional Edition, having two separate connectors is the only method Microsoft provides to ensure that a completely free version will always be available.
In order to make sure you are using the right key with the right connector, follow steps 1 – 3 above, then do the following:
You can mix and match Community and Professional actions within a flow or app if you wish (although there really isn’t any need for that since all the Community actions are included in Professional), just be certain that each action type uses the appropriate connection.
If your subscription is not expired or suspended and you wish to upgrade to a higher consumption tier or downgrade to a lower tier, follow these steps:
Follow these steps to renew an expired paid subscription at the the same plan level:
To change plan levels after renewing, follow the instructions in the How can I change subscription plans topic.
Follow these steps to cancel and active subscription:
Note that any flows or apps which contain actions from a canceled subscription will begin receiving “invalid subscription key” errors after cancellation.