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Customer Support
We provide technical support for products and services marketed under the Apptigent brand. Open a ticket using our support system and we will do our best to resolve your issue in a timely manner. Please be aware that some products operate as “plug ins” for other systems that our out of our control, like Microsoft Power Automate, Azure Logic Apps or Salesforce, and there may be limits on what we can do as a third-party vendor. But we’ll certainly try to help as much as we can. For products marketed under partner brands, we will refer you to the partner for first-level support (technically, you are their customer, not ours) but if they need to escalate back to us for deeper troubleshooting we’ll get back in touch with you.
Getting Started
Visit our Nintex help page for more information on installing, configuring and using PowerTools for Nintex.
Visit our Salesforce help page for more information on installing, configuring and using PowerTools for Salesforce.
Integration
Power Tools is a platform-agnostic API that follows the Open API standard for describing RESTful services. As such, it can be integrated into a wide range of platforms and custom applications. Where possible, we provide predefined connectors for popular platforms from Microsoft, Nintex, Salesforce and more. Search the marketplace, store or application gallery for your chosen platform to see if a plugin component already exists then check our knowledgebase for assistance installing and configuring the component. If a prebuilt component is not available, you may still be able to integrate Power Tools into your environment – search the knowledgebase for the desired platform and if there aren’t any results feel free to open a support ticket and we’ll do our best to help you out.
If you are building a custom application, review our API documentation to get familiar with our endpoints, then create a Developer Sandbox account to test it out with your code. Any framework that allows REST calls over HTTPS with the ability to craft GET and POST requests with a JSON payload and supply custom header values for the API key should work just fine. Check the knowledgebase for code samples. Our development team primarily works with C# and JavaScript but we’ll try to help with other languages if you need assistance.
License
Subscription products can be cancelled at any time using our online forms or by submitting a support ticket. Please be aware that we use third-party billing systems to process transactions, so there may be a delay in processing any applicable refunds. For monthly recurring subscriptions, cancellation during an active billing cycle will stop any further charges from accruing but won’t affect payments already made. For corporate purchase order and non-recurring cancellations, please open a support ticket so we can address your particular situation promptly.
Purchasing and Subscriptions
We regularly release updates that include new or revised actions. In order to ensure that existing applications continue to function, new releases will supersede older ones but your apps will not automatically be upgraded to the latest version (just in case doing so breaks something – we don’t want to cause more problems than we solve).
Fortunately, there’s an easy way to upgrade your subscription to the latest release. Simply login to the customer portal at https://portal.apptigent.com then select ‘Apps’ from the top navigation menu. Select the app then scroll down to see all the related subscriptions. If an upgrade is available, a blue band below the product name will indicate the new version number and offer a “Migrate” button. Click it to move to that version. It’s just that easy!
Now that your subscription has been migrated, you may need to make some changes in your automation platform or custom application. Here’s what to expect on the different platforms we support:
- Microsoft Power Platform – Updates to custom connectors roll out globally in a staggered fashion by region. If you don’t see an action in Power Apps or Power Automate that is listed in your API documentation, it’s likely that your region hasn’t received the updates yet. Give it a few days and check the gallery again.
- Salesforce – The approval and security review process can take some time, so it’s likely that we’re waiting impatiently just like you are to get our new actions deployed. We’ll mark the feature list page for Salesforce with a checkmark or video link as soon as we get word that our submission has been approved. You may also receive an email from us indicating that a new version is available (be advised we can only send this to the contact details we have for the organization in the Salesforce customer record not each individual user).
- Nintex – Download or copy the link to the latest version of the Swagger specification document on the API details page. Update the Apptigent PowerTools extension in Nintex Workflow Cloud with the latest version of the spec. New actions will then be displayed in the workflow designer.
- Developer – Check the API details page for info about the new actions. You can begin using them right away.
The first step is to try out one of our free or trial plans. You can cancel anytime before the expiration date to avoid billable charges.
If you do decide to upgrade to a paid plan or convert from a trial to a full subscription (and we hope you do), you’ll need to estimate the number of daily API calls that will be generated from your application(s) (see the FAQ topic on API calls for more information), then pick the plan that is closest to that number. If you are unsure, contact us and we’ll help you figure it out. Remember, you can always start small then move up as your utilisation increases – if you need to change your plan on the fly, just drop us a line and we’ll walk you through it.
If your estimated utilisation doesn’t match any of our defined plans, contact Sales so we can either create a new plan tier or put together a custom Unlimited plan that meets your needs. We want you to get the most value from your subscription without overspending, so we’re happy to help in any way we can.
Our API’s use a method knows as “rate limiting” to prevent DDoS and other malicious attacks from overwhelming our servers. Each plan allows a fixed number of requests for a given subscription in a single 24-hour period or, in the case of our developer sandbox plan, a fixed total number of requests over the lifetime of the subscription. Every time a defined API action is executed, such as translating a string or formatting a date, that counts as a single API call agains the subscription allocation. If a workflow, form or view as multiple actions, then the action count is cumulative for each form submission or workflow execution.
For example, if a Power Automate flow has a Power Tools Convert Currency action followed by a Power Tools Format Currency, then each time that flow is executed two API calls would be recorded and applied to the daily total. Once the total is reached, subsequent calls will return limit exceeded errors until the 24 hour period from first execution expires. Similarly, if a Logic Apps form has a button that converts area from acres to hectares using the Power Tools Convert Area action, each time the button is clicked the daily total will be incremented by one until the limit is reached.
To facilitate situations where utlisation is elastic or periods of significant spikes are expected (such as during peak holiday shopping times or end of month processing), contact Sales about switching to an Unlimited plan. An account specialist will review your situation and craft a bespoke plan that meets your requirements in the most affordable manner. Alternatively, upgrade via the customer portal to a plan with higher limits for one or more billing cycles then downgrade to a lower plan when utlisation returns to normal.
We get it, we’re a UK company after all, but for convenience we provide pricing in US dollars. At time of purchase (or billing, for recurring transactions), the dollar value will be converted into your selected currency.
