Quick Navigation
Customer Support
We provide technical support for products and services marketed under the Apptigent brand. Open a ticket using our support system and we will do our best to resolve your issue in a timely manner. Please be aware that some products operate as “plug ins” for other systems that our out of our control, like Microsoft Power Automate, Azure Logic Apps or Salesforce, and there may be limits on what we can do as a third-party vendor. But we’ll certainly try to help as much as we can. For products marketed under partner brands, we will refer you to the partner for first-level support (technically, you are their customer, not ours) but if they need to escalate back to us for deeper troubleshooting we’ll get back in touch with you.
Getting Started
Visit our Salesforce help page for more information on installing, configuring and using PowerTools for Salesforce.
Visit our Nintex help page for more information on installing, configuring and using PowerTools for Nintex.
Integration
Power Tools is a platform-agnostic API that follows the Open API standard for describing RESTful services. As such, it can be integrated into a wide range of platforms and custom applications. Where possible, we provide predefined connectors for popular platforms from Microsoft, Nintex, Salesforce and more. Search the marketplace, store or application gallery for your chosen platform to see if a plugin component already exists then check our knowledgebase for assistance installing and configuring the component. If a prebuilt component is not available, you may still be able to integrate Power Tools into your environment – search the knowledgebase for the desired platform and if there aren’t any results feel free to open a support ticket and we’ll do our best to help you out.
If you are building a custom application, review our API documentation to get familiar with our endpoints, then create a Developer Sandbox account to test it out with your code. Any framework that allows REST calls over HTTPS with the ability to craft GET and POST requests with a JSON payload and supply custom header values for the API key should work just fine. Check the knowledgebase for code samples. Our development team primarily works with C# and JavaScript but we’ll try to help with other languages if you need assistance.
License
Subscription products can be cancelled at any time using our online forms or by submitting a support ticket. Please be aware that we use third-party billing systems to process transactions, so there may be a delay in processing any applicable refunds. For monthly recurring subscriptions, cancellation during an active billing cycle will stop any further charges from accruing but won’t affect payments already made. For corporate purchase order and non-recurring cancellations, please open a support ticket so we can address your particular situation promptly.
